Volunteer Roles

• Help new players the best you can & get staff involved if needed
• Answer questions, know where the washrooms, bank machines, PlaySmart, and cash counters are located.
• Be a friendly, smiling face

• Dispose of used bingo paper/product [make sure you check with the customer if you are not sure what is used]
• Clean tables of used cups, plates, etc. (do not touch alcohol bottles or glasses, empty or full)
• Take trays back to the kitchen area [there will be a cart by the ATM to put them on]
• Assist with promotions, if asked

• Clean tables  so they are ready for the next session [NOTE: do not throw anything out if you are not sure, as some customers stay for another session]. Staff members also help with cleaning tables
• There is a spray bottle on top of the cupboard and a cloth to wipe the tables down
• Make sure the hall looks clean and tidy for the next session (follow posted end of session cleaning instructions on bulletin board)

When there is a flow of customers coming and going [generally before and after bingo sessions] greet & welcome them as they arrive

• You can open doors for them
• Welcome them
• Thank them for coming
• Assist new players, if you can’t answer their questions, get a staff member to do so
• Circulate throughout the tap tix area, but do not disturb the players
• Smile and help in any way you can

• Make sure your logoed shirt/vest and name tag can be seen
• If asked, be ready to provide information on how your organization uses your cGaming funds

• If asked, hand out ballots, assist with draws (may happen occasionally)
• Help customers, if they request assistance, with gaming products, or any other task (you can not PLAY gaming products for a customer, ever!)

• Volunteers MUST be 18 years of age
• No purchasing of gaming products while on duty (never in logo charity wear)
• Please stay focused & pay attention to customers & callers during the bingo
• Volunteers must ensure they are not disrupting the player experience

• No delivery of food to customers
• No calling back bingos
• No handling of any money for winners
• If several hands are up when staff are selling cards – do not run to a staff member & tell them – they will get to that customer
• At the end of the late session (if there is one), do not attempt to hep the staff carry out the garbage bags